"The Fluxcapacitor!"

Working at an oil change place has been interesting. Never before have I been so close to the customer serves side of the work that I do. The last time I worked there was a lady that we help and the conversation went as follows. Because I am around people that know mechanics and technical work constantly, I forget a lot of people don't know what they're talking about.

"What can we do for you today ma'am?"

"I need my oil changed. How much is it?"

"Well it's 34.99 for 5 quarts but your engine takes 6 so it will be a little extra for the sixth quart."

"Well I only want to pay for 5 quarts."

"Ma'am your engine won't run properly without the last quart of oil."

"I don't think it's going to madder just put five in. That's what most cars take right?"

They went on for several minutes like this until she finally made us change the oil with just five quarts in her NorthStar Caddy Engine.

"Why does the Engine sound like that?"

"Well Ma'am, without the correct amount of oil its going to run poorly and start to break down internally."

"Well I guess you should put the right amount in it then."

"Yes Ma'am."

It is really hard to explain things without making the customer feel like they are wrong or don't know what they are talking about. Exspesally when you go to school and that is how things are explained to you. "How does that work?" "You idiot! don't do that!" Example # 2

"We see that you have used fully synthetic oil for all your past oil changes so we will continue to put that in for you."

"Well actually my husband got mad at me for buying that stuff so I will just get the regular oil this time."

"Well Ma'am if you switch back to regular it could cause the engine to run poorly, start leaks and cause excessive wear."

"Well my husband knows about cars and he said not to use it."

"Yes Ma'am."

What are you going to say to that? It is clear that all these people are deciding with their wallets but are to proud to admit it. But some people are just dumb. Example #3 needs some background. Our cheapest oil change is the Conventional Oil and is listed on the wall.

"What can we do for you sir?"

"I would like a convenient oil change please."

"Umm... OK but what type of oil would you like?"

"Convenient"

"Yes sir"

When you put the oil in the car you have to "call it out" or say that you are putting it in and what type. It's the procedure.

"Five quarts of Convenience going in, bay one!"

If you don't know why this examples are funny then don't feel bad, you can make fun of me when I come to your job.